In this article we will look at changes made to these processes since entering the 21st century.

• Accelerated and Simplified: The largest change one may notice is the increased efficiency in which a policy may be issued. Insurers removing the need for physical medical exams, blood tests, and extensive attending physician statements for many applicants has greatly helped in speeding up the issue of policies. 

• Use of Data Resources: Underwriters have a much larger pool of data to draw from than in years past. More obvious sources include MIB (Medical Information Bureau), motor vehicle reports (MVR), prescription histories, and credit scores. Lesser-known sources for data collection may include use of data from wearable devices, health apps, and public records (given consent from the consumer). These can be invaluable resources when assessing risk.

• AI: Artificial Intelligence is capable of automating data collection, performing predictive risk modeling, identifying patterns, and making instant decisions for simple cases. These tools allow human underwriters the time and energy to focus on complex cases. Advancements like these in underwriting cannot be understated in their usefulness.

• Personalization: In the effort to make the experience more comfortable for customers, there has been a shift towards digital applications, tele-underwriting (remote interviews), and virtual medical exams. This personalization extends to pricing, with some models offering dynamic premiums based on real-time data and health behaviors. 

The ease provided by these developments in not only technology, but also in information processing have been crucial to the underwriting landscape as we currently know it. While the previous advancements have been on the side of the underwriters, the following reflect more on the societal and regulatory changes that have occurred in the timeframe we are discussing.

• Privacy: With the new data collection resources underwriters have access to, concerns regarding privacy have been rightly raised. Insurers are now more scrutinized on the transparency of how data is collected and used in regards to building customer trust and regulation compliance.

• Mental Health: With disability policies, we’ve seen insurers pivot towards more often offering coverage for mental health condition spurred on by societal views and demands as understanding around mental wellness expands.

We can see that through these advances in underwriting that insurers, who can appear to be flippant in their requirements for coverage, have been hard at work refining their methods to better fit the needs of the now. In the insurance industry, often considered slow-changing for several reasons including some companies reliance on antiquated systems; high levels of regulation on the state and federal level; risk aversion creating a cautious environment that does not handle quick changes well; and a cyclical presence in the market more easily handled by having a reactive approach opposed to proactive, it is plain as day that the industry is capable of growing and adapting to this ever-evolving world.

Written by: Jerold Dougherty